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Why can't the device connect for a long time after going offline?

Last Updated on2025-07-03 09:03:41
This issue is usually caused by the lack of a network card reset mechanism. According to the design specifications of the sweeper SDK, when the device fails to successfully connect to the network within 5 minutes, the system will not automatically perform a router disconnection and reconnection operation. It is recommended that the business layer independently implement the network card reset function, and it is usually suggested to develop a network monitoring script to detect the network connection status in real-time. When a network disconnection exceeding 5 minutes is detected, automatically execute a network card reset and reinitiate the network connection.

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