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Gateway failover failed

Last Updated on2024-01-18 08:11:07
To enable gateway failover, the new and old gateways must either have the same PID or share the same firmware key and DPs.
Common issues with gateway failover
  • The code for gateway failover is not implemented as described in the developer documentation. For more information, see Gateway Failover.
  • The faulty gateway failed to upload the backup information to the cloud and remained online for less than 15 minutes before the fault occurred.
  • During the replacement, the fault gateway did not go offline.
  • The firmware version of the replaced gateway does not match the new gateway, or the Zigbee firmware is outdated.

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