English
English
简体中文
Register
Log In
English
English
简体中文
Register
Log In
Language
English
English
简体中文
Register
Log In

how to solve the issue of frequent and repeated online/offline occurrences of a gateway?

Last Updated on2024-02-02 08:00:36
When the gateway frequently goes online and offline, it is important to first address the issue caused by network fluctuations. In this case, the following steps are recommended to resolve the problem:
1. Network Stability Assurance: By examining and analyzing the gateway's log information, utilize the platform's log viewing feature to diagnose and pinpoint issues. Ensure there are no abnormalities or interruptions in the network connection as indicated in the logs, thus improving network stability.
2. MQTT Connection Management: The frequent online and offline occurrences of the gateway may be due to MQTT connection issues. Check if there are instances where MQTT connections are immediately reestablished after being closed. It may be necessary to adjust the configuration of the MQTT client to resolve this problem.
Additionally, for ordinary devices, there are throttling mechanisms in place on the cloud side. This means that devices cannot trigger operations rapidly and continuously, as it may trigger the throttling mechanism. Check the data transmission frequency of the devices to ensure they stay within the limits defined by the throttling rules.

Click for services and help

Help Center