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Device offline rules for device status in device management

Last Updated on：2025-09-18 03:23:23

Device types that can be displayed normally in offline state

Devices that can report status themselves:

Wi-Fi and cat.1 protocols can directly connect to cloud devices (including gateways).

NB-IoT devices, TuyaLink solutions, etc. are reported offline through operators or cloud connection.

Devices that report status through the gateway agent:

Bluetooth, Bluetooth Mesh (SIG), zigbee and other devices can be displayed in the offline state normally when connected to the gateway (the status is reported by the gateway, and when the gateway is completely disconnected, the gateway will report offline).

Devices permanently displayed online

Low power consumption devices (enable permanent online capability)

For example, products such as low-power door sensors will always be displayed online if the low-power permanent online advanced function is enabled during function definition. (If permanent online is turned off, such products will be reported as online within the low-power heartbeat interval configured for advanced functions, and will not be reported as offline after this time.)

Permanently display offline devices

Bluetooth single point device (not linked to the gateway)

For Bluetooth devices that complete the activation process directly through the mobile phone network (without being linked to the gateway). Permanent display offline. (When this type of device is connected to a mobile phone, the mobile phone can disconnect from the network to complete local control. At this time, the cloud cannot know the offline status of the device. Therefore, such devices are uniformly displayed offline.)