After I enter an entry code, no results are found in the search. How do I deal with the problem?

Last Updated on：2023-10-11 09:22:47

1. Check whether the entry is written with correct uppercase or lowercase letters. The search criteria are case-sensitive.

2. If no results are found, check whether this entry is not managed in the multilingual library. For example, the multilingual entries for SDK-based panels, custom panels, and custom apps are not managed in the multilingual library. If so, the target entry will not be found in the multilingual library. In this case, you can submit a Technical ticket, and ask Tuya’s staff to help you check whether the multilingual entry has been uploaded to the multilingual library.