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If the number of devices bound to the current gateway exceeds the limit, which is 40 in actual tests, the App will be stuck on the gateway page after a device is found. What should I do?

Last Updated on2025-02-27 08:35:31
  1. Theoretically, a Bluetooth gateway supports a maximum of 128 sub-devices. However, the theoretical value of 128 may not be reached due to the mutual interference among Bluetooth devices and the restriction on the connection distance (less than 5 m).
  2. Theoretically, a wired Zigbee gateway supports a maximum of 128 sub-devices, and a wireless Zigbee gateway supports a maximum of 50 sub-devices.
  3. You can remove part of the devices or use another gateway. This problem can also be caused by the performance of your mobile phone. You can change a mobile phone and try again.

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