Tuya.com
English
English
简体中文
Register
Log In
English
English
简体中文
Register
Log In
Language
English
English
简体中文
Register
Log In
Cancel
Tuya Smart Help Center
Product DevelopmentProduct ConfigurationFirmware Updates Center

Why do I still receive an update notification for a firmware package whose status is displayed as unreleased on the Tuya IoT Platform?

Last Updated on：2023-10-24 07:21:39
Reason: The corresponding firmware version is removed from the platform but the firmware update is not stopped in advance.
Solution: Add the firmware version to the platform and then stop the firmware update deployment.
Related Topics
During firmware update configuration, why are the number of devices whose firmware can be updated and the number of devices whose firmware is updated displayed as 0 on the release page?
Why isn't firmware displayed for the product that I copied on the Tuya IoT Platform?
Language
English
English
简体中文
844-672-5646
7×24 Service Hotline
Marketing Cooperation
marketing@tuya.com
Business Cooperation
vip@tuya.com
Customer Service
service@tuya.com
Media Inquiry
pr@tuya.com
Contact UsTuya ExpoApp MallTuya Go
English
English
简体中文

Click for services and help

Help Center

Consult

(001)844-672-5646

Submit Question