Why does the battery level of my smart lock remain zero after I complete pairing for my smart lock?

Last Updated on：2023-01-30 09:54:40

Analysis:

1. The battery level on the smart lock is too low.

2. The smart lock fails to report its battery level after pairing.

3. The smart lock has reported its battery level after pairing, but the battery level reporting log is missing.

Advice:

1. Check that the battery is brand new with a high battery level.

2. Confirm with your Tuya account manager whether the product connection protocol meets the standards.

3. Remove the battery and install it again for the app to re-obtain the battery level. Alternatively, perform pairing again.