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I have configured the message notification feature. Why can I not receive message notifications in the App?

Last Updated on：2025-02-12 10:08:04

1. Please check if the device message push has been approved.

2. Verify that the device on the app and the set PID are the same.

3. Check if the push status on the platform is showing as "pushing" (if the push status shows "off," click "enable push").

4. Check if the DP points reported by the MCU are the same as the set conditions.

5. Please confirm if you have set edge triggering; edge triggering will only push once when the condition is met, not continuously.

6. Follow the instructions at https://support.tuya.com/en/help/_detail/K9hutgbg8xr8r to check if it is a user-end issue.