Why is the device in the App not removed when the MCU sends a reset command and the module answers the reset successfully?

Confirm whether the MCU has received the command that the module's network configuration status is connected to the cloud when sending the reset command. When the module is not connected to the cloud, the reset command is received and the module is reset. However, the module is not connected to the external network, the reset information cannot be transferred to the background, and the device on the App cannot be automatically removed. If someone else reconfigures the device, the device will be automatically removed if it has not been removed before.