Scenario: The product is still under development, and its state is set to Mass Production by mistake. (If the product state is Trial Production, the customers can go back to the Development state by themselves.)
Process: To change the PID state from Mass Production to Development or Trial Production (return to a state that can still be changed), submit an application using the account to which the PID currently belongs. Click Technical Support and then click ask. On the displayed page, enter requirements and click Submit.
Alternatively, submit a work order through the TuyaSmart assistant WeChat applet. After evaluating the application and risks, Tuya will change the PID status within two workdays. The work order template is as follows:
Title: Apply to Change the Product (PID) Status
Content:
PID: xxx
Product name: xxx
Target status: trial production or developing
Reasons for change: xxxx
Shipments: xxxx
Account contact: xxx
Contact method: xxx