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What is the status of the ticket?

Last Updated on：2025-10-28 02:23:57

1. To be assigned: After the new question is submitted, wait for the assign of specific technical support personnel.

2. Pending: the ticket has been assigned to specific technical support personnel, waiting for the corresponding personnel to process; or after you reply to the new content in the original ticket, waiting for the corresponding personnel to process.

3. Processing: The technical support staff has responded and is processing your issue.

4. To be supplemented: The current ticket requires you to cooperate with supplementary information.

5. To be confirmed: Tuya technical support staff gives a docking solution or answer, waiting for you to confirm whether the problem is solved.

6. Revoked: You canceled the ticket halfway, and the ticket is automatically closed.

7. Closed: The ticket has been processed and confirmed by you.