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What is the status of the work order?

Last Updated on：2023-01-30 09:53:23

1. To be dispatched: After the new question is submitted, wait for the dispatch of specific technical support personnel.

2. To be processed: the work order has been assigned to specific technical support personnel, waiting for the corresponding personnel to process; or after you reply to the new content in the original work order, waiting for the corresponding personnel to process.

3. Processing: The technical support staff has responded and is processing your issue.

4. Waiting for your confirmation: Tuya technical support staff gives a docking solution or answer, waiting for you to confirm whether the problem is solved.

5. Waiting for your feedback: The current work order requires you to cooperate with supplementary information.

6. Completed: The work order has been processed and confirmed by you.

7. Closed: You canceled the work order halfway, and the work order is automatically closed.