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What is the process working with Tuya?

Last Updated on：2026-05-13 07:58:02

If you are interested in cooperating with us，you can contact human customer service（Click on Tuya's official website and select "Support" - "Online Support" at the top of the page）, or click "Quick Entry" - "Business Cooperation" on the right side of the smart customer service page to conduct the first step of demand negotiation.

The overall process of cooperating with Tuya is as follows:

Negotiation of needs: You are supposed to make clear product requirements and choose the service you want. Tuya provides you with one-to-one communication of project with project managers. Project managers will provide feasible proposals and solutions based on your requirements, industry analysis and project experience.
Technology integration: You are supposed to do the product and technology integration with Tuya R&D team. Tuya will offer several feasible solutions to determine the most optimal implementation.
Product development: You are also supposed to do hardware integration. Tuya will provide guidance on software and hardware development. R&D team will give real-time feedback according to the project plan and a demo sample will be available.
Joint debugging: You need to do the debugging of samples. Tuya will have internal formal testing referring to software and hardware debugging of all aspects such as product performance, stability, safety etc before mass production. Finally, golden sample will be finished.
Online production. Please arrange trial production and mass production according to the regular process. Tuya will assist in arranging the preparation of materials, production and testing processes, testing manuals, and after-sale services.