Cancel

Is Tuya cloud service stable?

Last Updated on：2025-05-21 09:00:24

The SLA of Tuya cloud is 99.9% and totally 99.99% in year 2024, provides stable cloud services.

Using a distributed architecture for all services with a minimum of 3 service nodes providing services at the same time
Multi-computer rooms are deployed in one city, services are deployed in at least 3 data centers at the same time. Problems in any one data center will not affect the user.

In addition, Tuya will monitor cloud services. Problems related to core business will be detected within 1 minute and be processed in 5-10 minutes. In addition, Tuya also makes failure prediction based on big data analysis. If the users are affected, Tuya will e-mail the situation in time.