Cancel

Why are messages in the app not pushed to my mobile phone?

Last Updated on：2023-01-30 09:53:58

Analysis:

1. App message push is not configured for the lock on the IoT Platform.

2. You do not grant the message push permission to the app on your mobile phone.

3. The message push service is disabled in the App.

Advice:

1. Confirm with your Tuya account manager whether the product connection protocol meets the standards.

2. Check that you have granted the message push permission to the app on your mobile phone.

3. Check that the message push service is enabled in the App.