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Tuya Smart Help Center
TuyaOSTuyaOS-Central Control Device Development

Why can the device be added to the Tuya Smart app by QR code scanning, but not to the OEM app?

Last Updated on：2024-01-11 08:43:50
This could be due to a problem with the OEM app. Consult the OEM app manager for assistance in troubleshooting. If the OEM app can pair with other devices but not with the central control, consult the FAE to check for issues with the pairing process.
Related Topics
Devices developed with the tuyaLink protocol, scanning the QR code with our OEM App is not supported. Why can it be done with Tuya Smart?
Why can't scanning the QR code associate with the Smart Life App account?
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