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Order status

Last Updated on：2023-03-10 09:36:09

Orders have a variety of statuses such as order status, payment status, and fulfillment status. These statuses are used to create views that help you to track the progress of your orders and find orders that need work.

Online payment Orders

Order will have following status when customers use online payment

Status	Description
Unpaid	Order become unpaid status after customers submit order Note: the unpaid order will be cancelled in 24H.
Paying	After customers choose a payment method, like credit card Note: Customers will be redirected to third payment party after customers confirm payment method. We can't know customers behavior on third party page. So it has following situations: a. Customers continue to finish payment information on third party payment page. b. Customers give it up and leave page. Note: the order will be changed unpaid and closed in 24h if we still can't receive third party payment message.
To Ship	The order has been paid and waits for merchant to ship order
Partially Shipped	Merchant only shipped partial items to customer
Shipped	Merchant already shipped all items
Completed	Customers received items and confirmed order. Note: 1. the order will be changed to completed after merchant shipped items. 2. customers confirm order in order detail page.
Closed	Order can't be process correctly , customers or merchants block order. a. Customers canncelled order b. Merchant close order c. Merchant reject order d. Payment time out e. Refunded

COD Orders

You could turn on review order mode via "Settings"->"Payment", then you'll see the following status

Status	Description
Pending review	The order can go to next status after merchant review it: a. approved. the order status change to 'to Ship' b. rejected. the order status change to 'close'

Refund status

The order will have two types refund status, refund money and return item.

Customers can request refund after they paid the order. Default status is 'To be reviewed'

Status	Description
To be reviewed	wait for merchant to process refund

Merchant hasn't shipped item, only refund money

Status	Description
Refund completed	Approved refund and completed return money
Refund closed	Rejected refund and closed
Returning to the Account	Approved and money is returning to customers' payment account

Customers received items, return item and refund:

Status	Description
To be returned	Merchant approved refund and wait for customers ship items to your warehouse
To be received	Merchant is waiting for received items from customers